What you'll learn:

You will learn current strategies for managing people in a complex, volatile global context. Starting with the basics of achieving optimal team success and the importance of managing both the tasks and processes of global leadership. You will also focus on the characteristics found among high performing teams, as well as characteristics needed for success in exceptional genius/virtuoso, virtual and multicultural teams. You will also discuss self-awareness and learn key skills to deliver self-assessments and individual feedback in next-generation learning environments. You will also examine how to shape others' behaviors in a global environment via basics of operant conditioning, the "3 Rs" and reward design.

Additionally, the course explores the concept of culture as applied to organizational and location-based perspectives. You will examine personal experiences of workplace change, concepts and strategies for overcoming resistance and managing change. Relating in a multicultural environment, you will also explore strategies for balancing generosity and productivity, as well as how to avert, evaluate and overcome conflict among employees.

Note: This course is not hosted on the Starbucks Global Academy platform. After enrolling, the course content will direct you on how to complete registration for this content.